Terms & Conditions
For new accounts, a minimum of 50% deposit is required unless otherwise agreed upon. For projects under $300 the full balance it due a start of the project. The remaining balance will be invoiced upon completion of the work. Once work has begun, the deposit is non-refundable. If additional charges have been incurred, You will be notified in advance of your final invoice. Payments must be received within 30 days of invoice date or prior to final delivery or launch of project. Accepted payments are check, credit card or PayPal. Overdue invoices can be assessed a $10-$25 late fee if payment is not received per the terms.
A three month time period will be allotted to complete website projects, if not otherwise agreed upon in the contract. If a significant amount of the project has been completed after three months, which will be determined by All Natural Design, You will be billed 50% of the total remaining balance. After six months you will be billed in full and you will forfeit the project launch if you have not made an effort to finalize on your part. You will receive the project as-is.
Typically, the process for design takes about 5-10 days for the first round of design concepts. If appropriate, a questionnaire will be emailed to You to fill out and return which will help us identify your needs. The timeframe shall be extended if there is a delay in response time, and will be based upon receipt of your completed questionnaire and approval of the contract. Revisions thereafter have a 24-48 hour turnaround time. Rush projects and weekend work will be charged an additional 25% on top of our hourly rate.
All print projects will be emailed to You as a link or low resolution PDF or JPG file. Final designs will be emailed as a high resolution print-ready PDF, EPS or JPG file. If You require additional formats, please let us know and will accommodate You as best we can. After final payment You may request the design files to be emailed to placed online such as Dropbox. Website designs will be emailed via a link.
Pricing is for design, development and/or support only. If the client is in need of print services, we offer quotes from several printing companies at no charge. If the client requires All Natural Design to set up an account with a printer and upload all files, a 10% or $25 set-up fee will be charged.
ERRORS & OMMISIONS
It is your responsibility to check proofs carefully for accuracy in all respects, ranging from spelling to technical illustrations. All Natural Design is not liable for errors or omissions. By the time your job gets in our hands and we are ready to go to print all design issues should be settled. Your approval is required to release the project for printing. Under no circumstances will a refund or reprint be honored for an error in the file submitted or the design that was approved by the client.
All Natural Design shall have the right to assign any portion of the work required to a contractor if needed.
COPYRIGHT & TRADEMARK
Upon competition of the project and final payment the designs provided shall be the intellectual property of You, the client. Rights to clipart, photos, graphics, source code, work-up files and computer programs that are not specifically requested and designed under work for hire are not transferred to the client, and remain the property of their respective owners.
WEBSITE MAINTENANCE & SECURITY
Wordpress websites require regular updates to the software to upgrade to the latest features as well as maintain security from hackers, malware and other attacks. Updates are recommended at minimum every 3 months, but ideally at least once per month. WordPress database/site backups and security plugins will be installed on your site and it’s up to you, the owner of the website, to ensure that these are updated and maintained. Having the latest upgrades to your site does not guarantee website security. It better protects against attacks, but it is not 100%. It is up to you and your website hosting company to have the best possible protections in place.
If your website has been compromised a fee will be charged to clean it up and resolve all issues. All Natural Design reserves the right to refer clients to web security expert in the instance that a website has been severely compromised/hacked.